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Mom thirty-year person, Parisian, project manager but also editor freelancer, I juggle as I can between work and kids (2 and a half years and 5 years). Here is my log, which I want humorous and concr t! My galleys, my happiness, my hysterics, my crises of laugh, but also my good plans, my organisation and my non-organisation... NO, it is not BECAUSE of happiness!Most
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King Toy, the test of SAV (continuation and at the end)
February 19th, 2009 in (Blow of face)
All winning euh not!
EDICT OF APRIL 24TH, 2009: King Jouet reimbursed me by cheque this day after free return and without packing of my CD reader.
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Continuation, continuation, continuation!
Yes you are impatient to know what it is the test " live of SAV of King Jouet there !
Oh well, you are not going to be disappointed believe me.
Already, bravo to all those who voted: you will not have answers to your mails and you will have to phone : you won.
On February 17th, that is about 10 days after my email last, I still did not have answer.
But stubborn who I am, and especially in the complete impossibility of making one 0 892 of the Офис, I rummaged around all emails automatic accepted from King Jouet (I often repeat King Jouet because I feel like being classified well on this key word sorry, making them a "good" advertising). I said therefore, I reread all mails, the small lines all this and veiled t-y there not that I fall on this:
04 76 67 92 00
Yes!!!!!!! You guessed it! The consumer telephone number of the service of King surcharged Toy!
Ah the maline!
On Tuesday therefore, I call, I fall right away on a delightful girl (there I am sincere, she is for nothing the poor there), I explain to that whom I had received no answer to my emails and that I had two problems.
In 5 seconds, the first was regulated: my not serious, accepted bill, it is simply t l chargeable online.
I start to believe in it.
I attack the 2nd subject: the CD reader broken in less than month
And there surprised!!! She announces me that there is no worries, that she sends me immediately a prepaid tag for return and that I will be reimbursed.
Ba shit then: it was so simple???
No in fact.
Because what she specifies me just after it is because I must return the thing of course IN SOUND P ### Of PACKING Of ORIGIN.
Eh yeah.
Because as perfect mother, clairvoyant and organised wife, YOU OF COURSE KEPT ALL PACKING OF ALL OBJECTS WHICH YOU BOUGHT, by guessing beforehand that this is going to burst during the period of guarantee!
Of course.
Look at me really there you guessed: I not brothel!
I have one 500 m to be able to keep the packing of my TV, oven microwave, CD reader, or other cars operated by remote control!
I DREAM.
I add him well that it is not as part of one satisfied or reimbursed where there I know perfectly that it is necessary to return the object in its packing of origin, but as part of guarantee d on 1 year!
She insists by saying to me that she understand well, but that she, she keeps well all her packing (my eye)
I therefore asked that they say to me where it was written! ah ah
Thinking to wedge her, I lost the way, since after some minutes of waiting (nothing to make I am surcharged there!), she takes to me out the chapter of the general terms which goes well:
Guarantee
Products are guaranteed during 1 month against any vice of manufacture and against any disfonctionnement in normal conditions of use. They will be replaced or reimbursed. Guarantee becomes null and void, in case of shock, of bad use or after expiration of the period of guarantee. They will have to have gone back to us carriage paid, in their packing of origin, accompanied with an explicative note linked with the bill (no return cash on delivery will be accepted).
And veiled how I am of kisses her.
2 solutions in my problem:
- I am sit down over = I be able throw to the garbage can the CD reader, by taking care of withdrawing piles before! Disadvantage: I lose 45
- I order another identity, I use his packing to return the one who walks not and I am reimbursed! Disadvantage, they are in the same situation in 2 months when the new will be in its turn HS yes I know I am optimistic!
Here in the meantime I wanted to announce you the result of this full-scale test and use it to broadcast the telephone number not surcharged by our friends King Jouet.
If somebody has a model of basic CD reader as children of 4 years to offer me, I am taker, thank you for leaving a comment in this direction!
EDICT of February 23rd: The commercial representative for King Toy contacted me directly. I am going to be able to return my CD reader without its packing. I keep you posted about continuation.
Graffititoys, CD reader, King toy, litigation, SAV |
55 comments
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I have never bought nothing at home but your article does not encourage me there!!
ace hushed up tried to look on ebay for another CD reader, some sellers sell you toys in the packing of origin, you would pay it undoubtedly less a lot.-
e-Zabel says : yes I am going to look on ebay indeed, but also to Darty!
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To streak hom gave sonny in flea 4 years in epoch and each one radio-CD reader for adult models him that blows are not lugged around of this avoids shocks and only worry it is CD which are not always lined up and which if abime. By waiting for the shone equipment is always alive.
And your experience shows us that the after-sales service of these online boutiques it is really in the point. I am not pr te to call them. -
Easter says : My Pretty - Mom gave one to Thomas for Christmas, for the moment he resists, him and in "Attilette" (Soline, 2 years and of mi!), he was already taken a good many of dixies!
He costs less than 35 , it is this one:
http://www.joueclub.com/produits_article.aspx?id_univ=3&id_cat=30&sku=24060803But if ever they have a worry with, I will have the same problem as you, they do not keep that boxes of course (and besides, packing, seen the way our furious throw themselves on packets, he does not take one out from it undamaged!!) (and on top of that, I do not know what I made of the delivery note making guaranteed!).
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e-Zabel says :
Ah I agree, in more the packing is generally d chiquett !
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Which band of nazes.
If you buy back other one you will have the new toy as Choupie and a packing to return the first and to exchange him.
This will make you other one when the 2nd will break down. And when the first replacing will break down in its turn you will return in replaced second
I complicate you? yes I also become complicated but by keeping the packing every time you will have a CD reader for the time of guarantee.
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e-Zabel says :
yes yes it is what I said Peony, they are on the same length of wave
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Rapha lle says : Good morning,
What is the mark of your CD reader? Because if it is not King Jouet, the constructor is kept by the lawful guarantee of compliance of the Code of consumption. King Jouet so besides if it is it the constructor. In short if really you want to go until the end you writes to the constructor a pretty small letter by naming the code of the conso art L. 211-1 and following: http://www.legifrance.gouv.fr/affichCode.do;jsessionid=28F7111823B524670A01E8E5CF49650B.tpdjo17v_1?idSectionTA=LEGISCTA000006161839&cidTexte=LEGITEXT000006069565&dateTexte=20090219. Notably look at art L211-19
The code of the conso does not add that it is necessary to keep the packing of origin and good on it is the Code of the conso which makes faith and not CGV of the seller. Art L211-17 point out apparently that conditions opposite to this chapter are reputed not written.
Therefore your battle goes on!!!
Otherwise at our place there is a CD reader Chicco bought on a bric- -brac trade from 5 which supports completely the attacks of my small 2-year-old toad 1/2 and of his big sister.
Good courage!-
e-Zabel says :
ah!!! but you interest me there! Just, I did not intend to stay there there, it would be only on principle. I am rummaging around the sites of legal assistant and co to make valloir my good right. If you are job, euh, I want your assistant!
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Said Leona : Completely in agreement with Rapha lle, I would have named you the same legal provisions, do not let you make, even if you are going to pay some stamps of your pocket this is worth emphasising its rights. In the worst, contact consumers' association to get models of letter for example.
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Rapha lle says :
Yes, yes I am job on maternity leave for the moment, but my neurons work still a bit!
In your letter you have to use term I require you to replace me to play it under x days . And at the end you can always say to them that you will not hesitate to grab justice. It always frightens a bit. Especially name to them the legal texts, it impresses always and generally it works. If you want I will be able to reread your letter, just to top up there some expressions which go well
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On your place, I think that I will buy another new copy to have a packing to return other one.
Packing, I keep them type 1 week but no more.
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e-Zabel says :
it is a solution indeed, I still hesitate and especially I search texts of laws which show that it is excessive!
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Said M lanie : Quasi infallible knack to have a not surcharged telephone: Go right at the bottom of the homepage and click either on CGV or on lawful mention. By definition they are obliged to write of the seat there and if there is no telephone, from address it is enough to search it on the yellow pages.
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Not animal the idea of buying a second to return the first in a very new very nice packing, I will have thought of it!
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Well, what there is it is that King Jouet it is the exclusive supplier of my IT
OK, until now, I have never had worries on the presents of Choupinette, but ok, I would get from them the CD reader
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e-Zabel says :
ah Ba listening, at least you will be told: keep packing!
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isasof says : I understand you! how much: it is so ridiculous this history of packing as during the purchase of my flat I had to keep the packing to go I sniff thoroughly of the fridge, the oven, the micron waves, of the television and the dishwasher and the machine to wash it the linen during month!!! I put them in the garage and of blow during month I do not have p park cars!!! If they are no sick these people?????
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Said C line : As jurist, I appretais me to draw my code of the conso or other one finally to search one answers lawful in its CGV of m ***, and I see that raphaelle has already made it! and certainemnet better than me, it is in no way my domain
I recommend you of no no not to lacher affair to follow its recommendations and to inform King toy in your letter (RAR this makes it better) that you will make contact with assoc of consumers
it is from the foutage of face this appalls me these relations so-called seller-client who deviennet seller-pigeon!: not only one sells you of m **** and there + one gets from you pr a bloody idiot! lively the society of conso (dt I am part as well on!!!)
go good day qd m, and let us stay zen!-
e-Zabel says :
I think that I indeed do not go to lacher affair! Only on principle.
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I agree, buy in other one and makes you reimburse. ok having hushed up about risk of breaking down with the new, but on the other hand, it is your only choice.
it is crazy they are astounding! -
says : Honestly, me I boycotted this sign since a misfortune of this type: faulty, bought motive in week. return in the shop with packing of origin but not indoors. result: they made my husband wrap everything in their shop: one hour of manual jobs. New bought motive I realise that it is in class on the site: 20 euro of less Several mails for nothing at the.Donc end, I boycott!!!!
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I love the serials of this style they lost beforehand but they believe in it nevertheless! how long (and of money) I lost because of this type of stupidity.
but have you second solution is not stupid of the whole, they never know if second walk -
said carole : e-Zabel, bronkovitch erin of the return of toy!!!!
go e-za!!!! -
You said to them that you were somebody influential on the blogosphere and that is going to rot you their reputation??
Go coward them information with a letter with AR and laws and all that sort of thing
Not but!!!!
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Said Leona :
I had an unhappy experience with 3 Swiss, repeating e-mails, mails, phone calls where of course I have never fallen on the same person, I had ordered the clothes of baby and the sheets in anticipation of the birth of my flea and I have ever accepted nothing Three months to get to accept to them that they were in fault, and another two months to make me really reimburse, but I arrived at it, and I can say to you that I BOYCOTT 3 lifelong Swiss!!! It is however a big sign, with good reputation, but it ends personally speaking.
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e-Zabel says :
I understand that it is possible to succeed there in boycotting even a big sign!
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The blow of the packing I have just made it with another sign, they bought back that a new product to return the other which did not walk at the end of 3 weeks (ordered online) I would not say where nor what but even not shame so much it is galley when there are problems with online bought objects
For Christmas they had ordered a CD reader to Fnac awakening and games which had brilliant air but he has never arrived, chance!
King toy I practice them a bit when I go in province, it is worse and more a lot I do not go there any more! -
Ah yours 04 76, it is by at home!
For the packing of origin, this made me the same thing for a site of deprived sale (Brandalley) fortunately which I had kept the packing of origin otherwise I will have done the finger in the eye-
e-Zabel says :
ah ah, I am going to send you in reconnaissance mission
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Straight of Sandra's blog I arrive!
I am not disappointed I discover your world with pleasure, your writing and how not to be insensible to your history of SAV they are comic actors.
In short, I continue my small turn, have bientot -
Sylvieapp says : Good morning,
I abound in the sense of Rapha lle. I had exactly the same misfortune with Toys to reign us and one limps in luminous music Vulli. Very irritated, I have write to Vulli by sending them the faulty toy and my proof of purchase, to display my problem, by dangling in the detail the attitude ashamed of the distributor (in France, any apparatus is under guarantee during one year).
And good they were delightful: they returned me (Rapidmement) a very new toy without discussing, with a pretty word of excuse for the fault of their toy.
If it is not a toy " King Jouet , there is hope still.-
e-Zabel says :
needs that I look at "mark" indeed, but I think that it is a not known knack
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Sylvieapp says :
Forgiveness: and I had no more packing of origin. I believe I can maintain that an article is under guarantee that one kept the packing or not (somebody in keeping the packing of its fridge last time when he bought one?
World Company really wants to make us take bladders for lanterns sometimes -
AND if you played your status of influential bloggeuse to make them fold?
(yes, I know, it is low, but their practices are even more mean-minded!) -
the blow of the packet of origin which it is necessary to keep it is really stupidity frankly hushed up said to them that as influential blogueuse is going to make you to them bad one pub? perhaps that they would have been conciliatorier
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Ah it is funny! in any case you are very audacious and you held out! Blow of the I there rachete one to use the packing and to make me other one reimburse, I have already made it for a clock not to KJ, elsewhere. This walks well.
Having quoted CD reader, to us a not special but basic knack kids of the whole had been bought and it has been now 3 YEARS since he is able to stand in spite of the shock treatments of the children.
Of course he is not portable, has it no microphone, but he makes CD reader and the "door" of the reader has broken the lens nor yet, in spite of two monsters which do not go of hand died there to change CD their.
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says : I pass by Sandra to make my curious baby on your blog and I discover an incredible blog!
Bravo
and for the reader DVD euh.. p of idea!!! -
And good I, I was once conned, and since I keep ALL cardboards of important knack during 1 year!
.j' bought ALL BACK what is needed for a family of 4 persons 3 years ago (continuation complete destruction of the home by fire), I let you imagine the supply of packing which I had! -
My daddy learnt me has keep all packing
Since I moved and since I had to buy a heap of thing, well I am happy to have a cellar in my new flat.
They would think that she would not serve the cellar, well yes: has it all packing indoors. 6m2 empty cardboards -
we bought a CD reader for 4 years in January of small buffoon. An ordinary CD reader with rather big buttons of mark Philips (about 20 ). IL does not involve a model specific for child. P ur the instant it always works.
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